Virtual Festival FAQ

How do I access the Virtual shows?

The virtual shows can be accessed via your Showpass account:

 

– Go to https://www.showpass.com/user/streams

– Login to your Showpass account

– Click “Watch Livestreams”

– Choose your show and click “Watch Livestream” next to that show

 

What do I do If I can’t remember my Showpass password?

 

Go to https://www.showpass.com/accounts/password/reset/ and enter your email address

A password reset link will be sent to your email inbox. Click the reset link to choose a new password.

 

What if I have problems getting to the livestream?

 

If you’ve followed the instructions above, and you still can’t access the livestream, please email contact@ottawajazzfestival.com and we will be happy to assist you.

 

How long will the shows be available to watch?

 

All the shows will be available to watch through to Sept 5th. So you have plenty of time to catch them all!

 

How do I cast to my TV?

 

We are using Vimeo to stream the show, so it should be easy to cast from your device to your TV no matter what your setup is.

Please follow the instructions here:

https://vimeo.zendesk.com/hc/en-us/articles/360049772851-AirPlay-and-Chromecast